- Service-Based Work: Due to the custom nature of our marketing and design services, refunds are not generally provided once work has commenced. We allocate dedicated time and resources to your project from day one.
- Milestone Approvals: For large design or web projects, we use a milestone approval process. If you are dissatisfied during the initial conceptual phase (e.g., first logo drafts), we will work with you through the agreed-upon revision rounds to make it right.
- Pre-Packaged Digital Services: For productized services purchased via our website (e.g., SEO Audits), refunds may be requested within 24 hours of purchase only if the onboarding questionnaire has not been submitted and our team has not begun the work.
